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Portfolio - Service Related Businesses

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An Information Technology (IT) Services Company

Directive

Manage and refine the interviewing process for hiring technical and billable employees.

Remarks

I managed the technical interviewing process to effectively identify viable project team members.  I improved the quality of the technical interviews by implementing consistent systems, documenting the processes, and training consultants to conduct technical interviews.

Results

Less employee turn-over.

Higher customer satisfaction due to better matching of technical skills with customer needs.

Reduced refunds due to incompatibility between billable employees and customers.

 

 

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Created and Maintained by Ideal Business Innovations, Inc.  Last modified: 12/01/08